Know the pretext before the call arrives
Evergreen, practical guides to the impersonation and instruction-fraud threats facing Australian professional services firms—and the verification habit that interrupts them.
Scam script library
Training resourceTwelve annotated reconstructions expose the pressure line, warning signs and verification response across professional-services workflows.
Vishing (voice phishing)
Frequent contact channelA convincing caller builds trust, extracts information or pressures staff to act on a fraudulent instruction.
Business email compromise
High business impactA compromised or imitated mailbox turns an ordinary business conversation into a credible fraud attempt.
Payment redirection scams
Top loss categoryChanged bank details divert invoices, settlement funds, deposits or payroll into an attacker-controlled account.
Deepfake voice cloning
Emerging capabilityAI-generated speech imitates a trusted person, making familiar voices unsafe as proof of identity.
Firm impersonation
Reputation at riskCriminals borrow your firm's name, brand and matter details to deceive the clients who trust you.
Why this matters now
The National Anti-Scam Centre's Targeting Scams 2025 report records 481,523 reports across participating Australian organisations and $2.18 billion in reported losses. Payment redirection remains among the highest-loss scam categories.
Those totals span consumers and businesses and do not predict any individual firm's exposure. They do show why every changed instruction and unexpected identity claim deserves an independent check.
The common break point
Different channels, same control: verify the person independently before disclosing information or acting on an instruction. A persuasive story is not an identity signal.