Support
How can we help?
Get product help, find setup guides, or report a security concern to the Vericode team.
Contact channels
Email support at [email protected].
We aim to reply within one Australian business day, 9am-5pm AEST/AEDT, Monday-Friday.
Escalation severities
Use the S1–S4 escalation matrix to separate live fraud, pending transactions, product problems, and billing questions.
Self-serve
Status and outages
Check the Vericode status page first. If you still need help, email [email protected], and we will respond.
Security disclosures
Found a security issue? Please email [email protected].