Why did I get this code?
A business you are dealing with wants to check that it is really speaking with the person who can access your mobile number. The code is a quick way to confirm that access during your conversation.
Who sent it?
The business you called, emailed or were already dealing with uses Vericode to send the one-time SMS. Vericode provides the verification service; it does not call you and start the conversation.
A current message is short, such as “Your VeriCode code is 123456”, and may say when it expires. It does not contain a link.
How to check it is legitimate
Verification messages are sent through Australian carriers MobileMessage or ClickSend, using Vericode's ACMA-registered sender ID, VERICODE. Registration is designed to make it harder for unregistered senders to impersonate that name, but you should still check the context.
- You contacted or are already dealing with the business that requested the check.
- The SMS sender name displays as VERICODE.
- The staff member only asks you to read back the short code during that existing interaction.
- Nobody asks you to click a link, move money or reveal passwords or banking details.
When to stop
Reading a code back can be normal when you contacted the business first and remain in that same conversation. It is suspicious when an unsolicited caller asks for a code or the request does not make sense.
- An unexpected caller asks you to read them a code.
- Someone creates urgency, threatens a consequence or tells you to keep the request secret.
- The person asks you to send money, install software or share a password.
- The request does not match a business interaction you recognise.
Verification evidence, not client files
Vericode stores the data needed to dispatch and evidence a verification: recipient details, message and provider metadata, timestamps, actors, outcomes and audit events. The product is not a document repository and does not require customers to upload client matter files to complete a verification.
Read the Vericode privacy policyBeing careful is exactly the right instinct.
Verification should reward caution, not rush you past it. If anything feels wrong, stop and contact the business through details you trust.